Returns & Refunds

EXCHANGES AND REFUNDS

Returning your product because you changed your mind 

Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 35 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions. 

For online and telephone purchases, we'll refund the standard delivery charge if the full order is returned within 14 days.

Returning a faulty item

If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it. Please disable any security features and remove your personal data.

For online and telephone purchases, we'll refund the standard delivery charge if the full order is returned within 14 days.

Terms & Conditions of our policy

If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it.
 

By original condition we mean: 

  • you’ve kept all original packaging and labels in good condition and the product can be resold at full price 
  • you haven’t used the product 
  • the product contains no personal data and isn’t registered to a user. 

Unless faulty, this must be within 35 days of purchase

  • Ordinarily if you have your receipt or order confirmation we'll refund the original method you’ve used to purchase. 
  • We’re unable to refund or exchange products made to your own specifications or personalised for you.
  • See below for the full list of products that can’t be returned
  • For online or telephone purchases we’ll refund the standard delivery charge, provided you return the full order within 14 days. If you are only returning some of the items on your order, then we will only refund the cost of those items
  • Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation.  
  • This does not affect your statutory rights.

 Which products can be returned?

The following products won’t be eligible for exchange or refund (unless faulty or not as described):

  • Products you received over 35 days ago
  • Products that have been opened or unsealed (other than where necessary to inspect)
  • Products without original packaging or labels
  • Products or packaging in poor condition
  • Products that contain your personal data or have been manufacturer-registered
  • Gift Cards
  •  CDs or vinyl records that have been opened
  • Perishable goods that contain food products (eg. Hampers) or which have an expiry date
  • Live plants and trees (including live Christmas trees)
  • Computer software that has been opened or redeemed
  • Where a product has been personalised for you, or made to your specific measurements
  • Products that cannot be returned for hygiene reasons:
    • Pierced earrings
    • Face coverings
    • Swimwear  (where the hygiene seal has been removed)
    • Lingerie briefs and stick-on bras
    • Bedding
    • Mattresses (unless indicated in a supplier promotion)
    • Beauty products
    • Toilet seats and brushes
    • Personal care products (such as electric razors, breast pumps)

Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation.